Contact Us
This page explains how to get in touch with the editorial team behind Non Gamstop Casinos, what we can realistically help with, and where to go when your question needs someone other than us. We are a research and comparison publisher covering non GamStop casinos for readers in Great Britain — we do not run a casino, hold player funds, process withdrawals or manage anyone's account.
The quickest route is email. Write to [email protected] with the name of the casino, the page you were reading, the date and a short description of what you need. We read everything. We reply to as much as we can, and we prioritise factual corrections over general enquiries.
What to send us — and what to send elsewhere
| Your situation | Who to contact |
|---|---|
| A bonus term, wagering figure or payment detail on our site looks wrong or out of date | Us — include the page and the correct information if you have it |
| A withdrawal is delayed, a bonus was voided or your account was closed | The casino's own support team first, then its complaints procedure and any listed alternative dispute resolution body |
| You want to be blocked from GB-licensed gambling sites | GAMSTOP directly, at gamstop.co.uk |
| You want to talk to someone about your gambling | GamCare's National Gambling Helpline, free on 0808 8020 133, 24 hours a day |
| You represent an operator and want to discuss a listing | Us — but read the section on commercial relationships below first |
| You want a page corrected, a link removed or a right-of-reply published | Us, with supporting evidence |
One thing we cannot do, in any circumstance: intervene in a dispute between you and a casino. We have no account access, no leverage and no standing. What we can do is record the complaint, check whether it matches a pattern across other readers, and revisit our coverage of that operator if the evidence supports it.
Reporting a problem with a casino we list
Complaints from readers are the single most useful thing we receive, because they surface the terms that only bite after you try to withdraw. If you are reporting an operator, the following makes the report actionable:
- The casino name and the date the problem started.
- What you deposited, in which currency, and by which method.
- Whether a bonus was active on the account at the time.
- The exact wording the casino gave you — screenshots of chat transcripts or emails are better than a summary.
- What stage of identity verification you had reached.
- What outcome you are looking for.
Please redact your own document images, card numbers and full address before sending anything. We do not need them, and we would rather not hold them.
How we handle commercial relationships
Non Gamstop Casinos earns commission when a reader follows a link to an operator and opens an account. That is how the site is funded, and you should read every listing here with that in mind. It does not decide the order of our lists, and it does not buy a better write-up. We publish limitations on operators we earn from, including the ones at the top.
Operators are welcome to contact us to correct a factual error, notify us of a changed bonus term, or request a right of reply to criticism. Requests to remove accurate but unflattering information are declined. Our rankings reflect editorial judgement, not payment.
Questions we get most often, and where the answers live
Much of our inbox is questions the site already answers in more depth than an email reply could. Before you write, these may save you the wait:
- How offshore licensing differs from UK Gambling Commission regulation, and what protections you lose — covered in our review of non GamStop casinos for UK readers.
- Who we are and how we assess operators — set out on our about page.
- Deposit limits, self-exclusion tools and blocking software — collected on our responsible gambling page.
- How we use your data and what our published content does and does not promise — in our terms and conditions.
The operators readers ask about most
Some enquiries name a specific site. The three below generate the most questions, usually because their headline offers are large and the conditions attached are not obvious from the advert. Brief notes on each, so you know what we will likely say if you ask.
Betmica
Our highest-rated listing at 10.0, and the one most people write in about. Its advertised welcome offer is 570% up to £5,700 plus 270 free spins, which is among the largest headline figures in this market. That size is exactly why we field questions: a percentage match that big is released against wagering requirements, and the practical value depends on the playthrough multiple, which games contribute, the maximum stake permitted while a bonus is active, the expiry window and any cap on what can be withdrawn from bonus funds. Check all five in the operator's terms before depositing. The limitation is structural rather than specific to this brand — a five-figure advertised maximum is only reachable by depositing a very large sum, and no reader should treat the headline as money on the table. Verify GBP account support and whether your deposit method attracts a conversion charge before you commit.
Kikibet
Rated 9.8, and listed because its 350% up to 5,555 £ offer with 300 free spins sits in a slightly different bracket — a lower match percentage with a heavier free-spin component. Readers ask us whether spins carry their own separate wagering, whether winnings from them are capped, and which slot they are locked to. They usually are locked to a specific title, and the per-spin value is often set at the minimum. The drawback: free-spin packages are frequently drip-fed over several days, so if you expected all 300 at once, read the release schedule first.
Betninja
Also 9.8, and included here because it takes the opposite approach — a flat £1,000 bonus and 100 free spins for all new players, quoted in pounds rather than as a percentage. Readers generally find flat-figure offers easier to evaluate, which is why it earns its place alongside the percentage-led packages. The limitation is that "to all new players" still depends on meeting a qualifying deposit and country eligibility, and a smaller headline means proportionally less room if you are a higher-stakes player. As always, the minimum qualifying deposit and the wagering multiple decide whether it is worth taking at all.
Comparing the headline offers at a glance
| Casino | Advertised welcome offer | Editorial rating |
|---|---|---|
| Betmica | 570% up to £5,700 + 270 free spins | 10.0 |
| Kikibet | 350% up to 5,555 £ + 300 free spins | 9.8 |
| Betninja | £1,000 bonus + 100 free spins, new players | 9.8 |
| WinnerIsland | Up to €1,000 + 100 free spins | 9.8 |
| Zombillion | 250% up to £4,000 + 200 free spins | 9.8 |
| Smash Casino | 600% up to €10,000 slots package | 9.8 |
| Nightluck | €6,400 + 280 free spins + 805% | 9.8 |
| CoinPoker | 150% up to $2,000 | 9.6 |
| Rivo | 1000% up to €10,000 + 25% cashback | 9.4 |
| Daytonaspin | 255% up to £4,500 + 255 free spins | 9.4 |
These are editorial ratings from our own research, not customer review scores, and all offer wording is as advertised by the operator. Terms change without notice; the operator's own page is always the authority. Figures on this page were checked on 23 September 2026.
Money questions we can answer generally
We hold no funds and set no fees, but we can explain how the mechanics usually work at offshore sites. Deposits at casinos not on GamStop are commonly made by debit card, bank transfer, e-wallet, prepaid voucher or cryptocurrency, though availability varies by operator and by what your own bank permits — some UK card issuers decline gambling transactions to non-GB-licensed sites outright. PayPal is rarely offered outside the GB-licensed market, so do not assume it is there.
Three cost points worth checking before you deposit anywhere:
- Currency. Several of the offers above are denominated in euros or dollars. If the account is not held in GBP, every deposit and withdrawal may carry a conversion spread on top of any stated fee.
- Minimum deposit and qualifying deposit. These are not always the same number. A £10 minimum deposit may not trigger a bonus that requires £20.
- Withdrawal limits and timing. Offshore sites commonly impose daily, weekly or monthly caps, and processing time starts only after identity verification is complete. Crypto payouts are usually quicker than bank transfers, but not instant.
Expect KYC checks — identity, address and sometimes source of funds — before a first withdrawal. Preparing documents early is the single easiest way to avoid a delay, and delayed payouts caused by incomplete verification are the most common complaint we receive.
What these sites actually offer
If you are writing to ask what is available, the catalogue at the operators above generally spans slots — including high-volatility titles and progressive jackpots — plus table games such as blackjack, roulette and baccarat, and live dealer rooms streamed with human croupiers. RTP and volatility differ by title and sometimes by operator configuration, so check the game info panel rather than assuming. Most libraries are playable in a mobile browser without a separate app.
Several of these brands also run a sportsbook alongside the casino, which is a different product with different rules: pre-match and in-play markets, accumulators, bet builders, cash-out and esports, usually priced in decimal odds. Sports free bets typically carry minimum qualifying odds — 1.50 or higher is common — and a shared wallet between casino and sportsbook does not mean shared bonus terms. CoinPoker sits apart from the rest as a poker-led product, so if your question concerns cash games or tournaments rather than slots, say so in your email.
Legal standing, eligibility and what we cannot advise on
You must be 18 or over to gamble. The casinos listed here operate under overseas licences rather than a UK Gambling Commission licence, which is why they are outside the GAMSTOP scheme — GAMSTOP applies only to operators licensed to serve Great Britain. Accepting British customers is not the same as being authorised by the Commission to do so. In practical terms that means no access to the GB regulator's complaints route, no Financial Ombudsman involvement, and dispute resolution that depends entirely on the licensing jurisdiction, often Curaçao. Recovery of funds from an unresponsive offshore operator is difficult, and we will not tell you otherwise.
We are not lawyers, tax advisers or financial advisers, and we cannot give advice on your personal circumstances. Nothing here is a recommendation to gamble, and gambling is not a way to make money or fix a financial problem. If you are currently registered with GAMSTOP, the exclusion runs for six months, one year or five years and cannot be lifted early — seeking sites outside it during that period undermines a decision you made deliberately, and GamCare's helpline on 0808 8020 133 is free and confidential if you want to talk it through.
Response times and what happens next
Editorial enquiries are handled by the team, with factual corrections reviewed by Owain Rowlands. We aim to acknowledge messages within a few working days, though volume varies and we cannot promise a reply to every general question. Corrections that hold up are made to the page and, where the change is material, noted in the update date shown at the top.
If your message is urgent and involves your own gambling, do not wait on us. Contact GamCare or use the blocking and self-exclusion tools described on our responsible gambling page. For everything else, take your time, include the detail, and we will get to it.